Performance Indicators (KPIs) are essential tools for measuring the efficiency and effectiveness of a contact center, especially in a digital environment where multiple channels are […]
Month: March 2025
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]
Artificial Intelligence in Neurology: How AI is Revolutionizing the Diagnosis and Monitoring of Neurodegenerative Diseases
Introduction Artificial intelligence (AI) has been revolutionizing various areas of healthcare, providing faster, more accurate, and accessible diagnoses. One of the most promising applications of […]