1. Introduction Global supply chains have become complex and interdependent. With the rise in economic, climatic, and political uncertainties, these chains are increasingly exposed to […]
Digital Transformation
AI and Robots: Progress for All or a Future for the Few?
The use of AI and robots to enhance human capabilities can be extremely beneficial to humanity. When these technologies are applied with the goal of […]
Agential AI: Concept, Applications, Benefits, and Trends
Introduction Artificial Intelligence (AI) has been evolving rapidly, driving transformations across various sectors such as healthcare, security, financial services, and manufacturing. Within this context, Agential […]
Efficiency Levers to Optimize Digital Contact Centers
To enhance the performance of digital contact centers (WhatsApp, Web Chat, Email, Social Media, etc.), companies must optimize operations on multiple fronts. Below is a […]
Productivity KPIs in a Digital Contact Center
Productivity KPIs in a digital contact center measure the effectiveness of agents and systems in efficiently handling customer interactions while achieving business objectives. These KPIs […]
Performance Indicators (KPIs) in Digital Contact Centers: Measuring Efficiency and Quality in Customer Service
Performance Indicators (KPIs) are essential tools for measuring the efficiency and effectiveness of a contact center, especially in a digital environment where multiple channels are […]
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]
Artificial Intelligence in Neurology: How AI is Revolutionizing the Diagnosis and Monitoring of Neurodegenerative Diseases
Introduction Artificial intelligence (AI) has been revolutionizing various areas of healthcare, providing faster, more accurate, and accessible diagnoses. One of the most promising applications of […]
Neural Networks: We Create, But Do Not Understand
Introduction Artificial intelligence has been advancing rapidly, revolutionizing sectors such as healthcare, business, and technology. However, as these systems become more sophisticated, a growing concern […]
Artificial Intelligence in Businesses: Successes, Mistakes, and Strategic Lessons
Introduction The use of artificial intelligence (AI) in the corporate realm has expanded significantly, transforming various areas of operation and challenging traditional paradigms. This article […]