To enhance the performance of digital contact centers (WhatsApp, Web Chat, Email, Social Media, etc.), companies must optimize operations on multiple fronts. Below is a […]
Tag: automation in contact centers
Performance Indicators (KPIs) in Digital Contact Centers: Measuring Efficiency and Quality in Customer Service
Performance Indicators (KPIs) are essential tools for measuring the efficiency and effectiveness of a contact center, especially in a digital environment where multiple channels are […]