Every great product starts with a question — and with someone willing to listen to the answer.As a Product Manager, you’ve probably conducted user interviews […]
Tag: Customer Insights
The Art of Asking Good Questions: How a Product Manager Extracts True Value from Conversations with Users
“Asking well is the first step toward building something that truly matters.” 1. Asking Is an Art, Not a Script Every product manager has been […]
Finding Interviewees Internally: How to Talk to the Right People in the Post-Product Phase
Once a product reaches the market, the work of learning and improvement is only just beginning. At this stage, talking to real users is one […]
Customer Development: How Customer Focus Changes Before and After the Product
In the world of startups and innovation, the term customer development is frequently mentioned — but not always fully understood. More than a research or […]
Types of Interviews: Understanding the Purpose of Each Stage of Product Discovery
Introduction In product development, conducting interviews is one of the most effective ways to understand users’ behaviors, needs, and motivations. However, not all interviews share […]
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]