What is a CRM System? CRM (Customer Relationship Management) systems are technological tools that help companies manage interactions with current and potential customers by organizing […]
Tag: Digital Transformation
Between Legacy and the Future: Why Many IT Managers Still Hesitate to Migrate to the Cloud
Many IT managers are still reluctant to migrate from traditional on-premises data centers or colocation models to the cloud—or even to hybrid models. This hesitation […]
Choosing the Right Integration Architecture: How We Reduced the Cost per Call from $0.25 to $0.002 — And What We Learned from It
When building a cloud-based integration layer, selecting the right technologies — aligned with business needs and investment capacity — is crucial to sustaining operations. In […]
The Ethics of AI and Data Protection: A Challenge for Boards and Leaders
The rise of generative artificial intelligence (AI) and the increasing digitalization of social and corporate relationships are imposing a new set of ethical and strategic […]
AI in Corporate Governance: From Assistance to Autonomy
Artificial Intelligence (AI) is reshaping how companies operate and make decisions. In the context of corporate governance, its presence has been progressively evolving, altering the […]
Supplies: Strategic Connections with ESG, Risk Management, and Digital Transformation
1. Introduction Global supply chains have become complex and interdependent. With the rise in economic, climatic, and political uncertainties, these chains are increasingly exposed to […]
Agential AI: Concept, Applications, Benefits, and Trends
Introduction Artificial Intelligence (AI) has been evolving rapidly, driving transformations across various sectors such as healthcare, security, financial services, and manufacturing. Within this context, Agential […]
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]
The Evolution of Search Engines: Generative Artificial Intelligence and the Future of Digital Interactions
Introduction A growing trend has been observed of users migrating from traditional search engines to generative AI platforms such as ChatGPT and Gemini. This shift […]