1. Introduction Global supply chains have become complex and interdependent. With the rise in economic, climatic, and political uncertainties, these chains are increasingly exposed to […]
Tag: Digital Transformation
Agential AI: Concept, Applications, Benefits, and Trends
Introduction Artificial Intelligence (AI) has been evolving rapidly, driving transformations across various sectors such as healthcare, security, financial services, and manufacturing. Within this context, Agential […]
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]
The Evolution of Search Engines: Generative Artificial Intelligence and the Future of Digital Interactions
Introduction A growing trend has been observed of users migrating from traditional search engines to generative AI platforms such as ChatGPT and Gemini. This shift […]