Productivity KPIs in a digital contact center measure the effectiveness of agents and systems in efficiently handling customer interactions while achieving business objectives. These KPIs […]
Tag: Workforce Management
Performance Indicators (KPIs) in Digital Contact Centers: Measuring Efficiency and Quality in Customer Service
Performance Indicators (KPIs) are essential tools for measuring the efficiency and effectiveness of a contact center, especially in a digital environment where multiple channels are […]
Digital Contact Center: Evolution and Operational Model
A Digital Contact Center is an evolution of the traditional call center, designed to interact with customers through various digital channels such as WhatsApp, Web […]